Once a User chooses to avail of any subscription plan or offer announced by Azam Hitech Services Private Limited (“PayPrime”) and agrees to buy that plan by making the required payment, such payment shall be non-refundable under any circumstances. The act of purchasing a plan from PayPrime is irreversible under applicable law.
After receipt of payment and upon successful KYC verification, PayPrime shall create a unique User ID for the customer. If the user fails to complete KYC, access to services will not be granted and no payment will be refunded.
If a transaction fails due to reasons directly attributable to PayPrime, and such failure is confirmed by the payment gateway, the transaction amount will be refunded to the user’s bank account within 3–15 working days. Only the transaction amount will be refunded. Payment gateway charges and applicable taxes will not be refunded.
If a user receives confirmation of successful completion of a transaction but does not receive the intended services, they must raise a complaint via the official email ID provided. PayPrime will investigate the matter, and in exceptional cases, a refund may be provided after deducting necessary service charges.
PayPrime’s liability shall be restricted to providing a valid refund limited to the transaction amount received. The company shall not be held liable for indirect claims, losses, or consequential liabilities. This policy is subject to all applicable Terms & Conditions.
If you have queries about our Refund & Cancellation Policy, please contact us:
Email: info@payprime.in
Phone: +91 9438681115