Introduction

Once a User chooses to avail of any subscription plan or offer announced by Azam Hitech Services Private Limited (“PayPrime”) and agrees to buy that plan by making the required payment, such payment shall be **non-refundable under any circumstances**. The act of purchasing a plan from PayPrime is irreversible under applicable law.

User ID Creation & KYC

After receipt of payment and upon successful KYC verification, PayPrime shall create a unique **User ID** for the customer. If the user fails to complete KYC, access to services will not be granted and **no payment will be refunded**.

Refunds on Failed Transactions

If a transaction fails due to reasons directly attributable to PayPrime, and such failure is confirmed by the payment gateway, the transaction amount will be refunded to the user’s bank account within **3–15 working days**. Only the transaction amount will be refunded. Payment gateway charges and applicable taxes will not be refunded.

Complaints & Exceptions

If a user receives confirmation of successful completion of a transaction but does not receive the intended services, they must raise a complaint via the official email ID provided. PayPrime will investigate the matter, and in exceptional cases, a refund may be provided after deducting necessary service charges.

Liability Limitation

PayPrime’s liability shall be restricted to providing a valid refund limited to the transaction amount received. The company shall not be held liable for indirect claims, losses, or consequential liabilities. This policy is subject to all applicable Terms & Conditions.

Contact

If you have queries about our Refund & Cancellation Policy, please contact us:

Email: info@payprime.in
Phone: +91 9438681115

Introduction

This page states the Terms and Conditions under which you (“Visitor”) may access and use the PayPrime website and services. By using this Website, you agree to comply with these Terms. If you do not accept them, please exit the Website.

Definitions

For these Terms:

• “Client/You” – the person accessing this Website.
• “Service” – API services and other services offered by PayPrime.
• “Merchant/Partners” – entities with agreements to participate in PayPrime services.
• “Customer” – person making payments using PayPrime services.
• “Payment Account” – valid bank or financial account from which payments are made.
• “Business Day” – Monday to Friday excluding banking holidays.

Communications

By accessing this Website, you agree that PayPrime may communicate with you electronically via email or notices posted on the site. Such communications meet all legal requirements under applicable laws in India.

Eligibility

You must be at least **18 years old** or a valid legal entity to use our services. Non-resident Indians may use the services only if permitted by Indian laws and their local jurisdiction.

Use of Website

You may not modify, copy, distribute, or attempt unauthorized access to this Website. Unauthorized use of login credentials is prohibited and may lead to termination of access without notice.

Changes to Terms

PayPrime reserves the right to revise these Terms & Conditions at any time by updating this page. It is your responsibility to check periodically for updates.

Contact

If you have any queries regarding these Terms & Conditions, please contact us:

Email: info@payprime.in
Phone: +91 9438681115

1. Your Privacy

At Azam Hitech Services Private Limited (“PayPrime”), your privacy is very important to us. This Privacy Policy explains how PayPrime collects, uses, and protects your personal information when you use our platform or services.

We assure you that we will not **sell or rent your personal information** to third parties or use it for unsolicited emails without your explicit consent.

2. Information Collected

We may collect both personal information (name, address, phone, email, Aadhaar, banking details) and non-personal information (IP address, browser details, referral URLs).

3. Use of Information

We use your information to:

• Provide and manage services you request
• Prevent fraud and enhance security
• Send service updates and notifications
• Improve user experience

4. Disclosure

Your personal information will not be disclosed except with your consent, if required by law, or with trusted partners under confidentiality agreements.

5. Security

We use encryption and comply with IT laws of India to safeguard your data.

6. Changes

We may update this Privacy Policy from time to time. Changes will be posted here.

7. Contact Us

If you have questions, please contact us at:

Email: info@payprime.in
Phone: +91 9438681115

We’re here to help. Learn how to raise a concern and how we ensure timely, fair resolution of customer grievances.

1. Purpose and Scope

At Azam Hitech Services Private Limited, we are committed to delivering exceptional service standards and ensuring a seamless experience for all our customers. We have instituted a structured grievance redressal mechanism to address and resolve any service-related concerns in a prompt and efficient manner. Our customer care team is available 24×7 to provide timely assistance. This policy outlines the escalation matrix to be followed in case of unresolved issues, ensuring that every concern is acknowledged and resolved within a defined timeframe.

This policy defines the process for raising complaints and outlines the escalation mechanism to ensure that all issues are resolved within a defined turnaround time.

2. Grievance Redressal Levels

For any service-related queries, complaints, or support requirements, please reach out to our Customer Care team.

Email: info@payprime.in

Response Time (TAT): Within 24 hours

3. Important Note for Regulatory Authorities and Partners

For expedited handling of sensitive or legal matters, we request that Regulatory Bodies, Law Enforcement Agencies, and Partner Service Providers directly contact our Nodal Officer.

Your cooperation ensures timely and effective resolution of such matters.

PayPrime adheres to stringent KYC and Anti-Money Laundering standards in compliance with RBI and global regulatory frameworks.

1. Introduction

At Azam Hitech Services Private Limited (“PayPrime”), we are fully committed to maintaining the highest standards of integrity and transparency in all our operations. In compliance with the Prevention of Money Laundering Act (PMLA), 2002, guidelines issued by the Reserve Bank of India (RBI), and international standards such as those prescribed by the Financial Action Task Force (FATF), PayPrime has established a robust Anti-Money Laundering (AML) and Know Your Customer (KYC) policy.

This policy is designed to prevent the misuse of our platform by individuals or entities seeking to engage in money laundering, terrorist financing, or any other form of financial crime.

2. Purpose

The objectives of this policy are to:

• Define the AML/KYC framework for merchant onboarding and monitoring.
• Prevent the use of unlawful financial activities.
• Ensure compliance with applicable AML/CFT laws, rules, and regulations.
• Facilitate timely cooperation with regulatory and law enforcement authorities.

3. Scope

This policy applies to:

• All merchants onboarded on the PayPrime Platform.
• All employees, agents, consultants, and representatives engaged in merchant acquisition, verification, and transaction processing.
• All services offered by PayPrime that involve fund movement, payouts, collections, or settlement processing.

4. What is Money Laundering?

Money laundering is the process of disguising the origin of illegally obtained funds to make them appear legitimate. It typically involves three stages:

• Placement – I Introducing illegal funds into the financial system.
• Layering – Concealing the source through complex transactions.
• Integration – Reintroducing funds into the legitimate economy.

PayPrime is committed to identifying and disrupting these stages.

5. AML Risk Management

We recognize and actively mitigate the following AML-related risks:

• Reputational Risk
• Compliance Risk
• Operational Risk
• Legal Risk
• Financial Risk

A comprehensive, risk-based approach is applied across all merchant onboarding and transaction monitoring processes.

6. AML Governance Framework

Our AML governance is structured as follows:

• Defined AML/KYC standards for merchants
• Appointment of a Designated Director & Principal Officer for Compliance
• Periodic training and awareness for relevant staff and agents

Ongoing internal audits and policy reviews

7. KYC and Customer Due Diligence (CDD)

7.1 KYC Verification

• All merchants undergo KYC verification prior to activation.
• KYC includes verification of business registration, identity/address proof, bank details, and nature of operations.
• Merchants are screened against government-provided sanction, watch, and negative lists on a daily basis.

7.2 Beneficial Ownership

PayPrime identifies and verifies beneficial owners for all non-individual merchant accounts::

• Companies – Individuals with >25% ownership/control.
• Partnerships – Individuals with >15% ownership or entitlement to profits.
• Trusts – Authors, trustees, and beneficiaries with >15% interest.
• Unincorporated Bodies – Individuals with >15% ownership or control.

If no individual is identifiable, the senior managing official is deemed the beneficial owner.

8. Risk-Based Classification

All merchants are assigned a risk rating (Low / Medium / High) based on:

• Business type and operating model
• Transaction volume and patterns
• Geographic risk (e.g., high-risk countries)

Delivery channel risk (e.g., APIs, automation)

High-risk merchants undergo Enhanced Due Diligence (EDD).

9. Enhanced Due Diligence (EDD)

EDD is applied in the following cases:

• High-risk merchants
• Unusual transaction behavior
• High-value or complex fund flows

As part of EDD, PayPrime may request additional documentation such as income proofs, source of funds, and business financials.

10. Monitoring & Reporting of Suspicious Transactions

PayPrime uses automated and manual monitoring systems to detect:

• Transactions inconsistent with the merchant’s known profile
• Unusually large or complex transactions
• Activity without clear economic rationale

Any such transactions are escalated to the Compliance Officer, and Suspicious Transaction Reports (STRs) are filed with the appropriate authorities as per legal obligations.

10.1 Prohibition on Tipping-Off

All employees are strictly prohibited from disclosing any information related to the filing or review of an STR to the merchant or any unauthorized party.

11. Freezing of Accounts under UAPA

Upon receiving directions under Section 51A of the Unlawful Activities (Prevention) Act, 1967, PayPrime shall immediately freeze/unfreeze merchant accounts and funds without prior notice and in strict compliance with regulatory directives.

12. Record Retention

PayPrime will retain the following records for a minimum of 5 years:

• Merchant onboarding and KYC documentation
• Transaction records and audit logs

Reports filed under PMLA (e.g., STRs, freezing instructions)
These records shall be adequate to reconstruct transactions and support investigations, if required.

13. Roles and Responsibilities

13.1 Designated Director & Principal Officer

• Ensure overall implementation of AML/CFT measures.
• Liaise with regulatory and law enforcement bodies.
• Oversee internal AML audits and reviews.

13.2 Compliance Officer

• Review flagged transactions and report STRs.
• Maintain access to merchant KYC and transaction data.
• Train internal staff on AML/KYC compliance.

14. Employee Training

• All relevant personnel undergo mandatory AML/KYC training.
• Training includes identification of suspicious behavior, documentation standards, and reporting mechanisms.
• Refresher sessions are conducted at regular intervals.

15. Internal Audit & Policy Review

• AML/KYC processes are subject to regular internal audits.
• Any deviations or gaps are documented and addressed promptly.
• The AML policy is reviewed at least annually, and updated in line with regulatory changes and operational learnings.

16. Conclusion

PayPrime is fully committed to safeguarding its platform against any misuse for financial crime. This AML & KYC Policy reflects our commitment to transparency, regulatory compliance, and responsible financial conduct.

For any questions or concerns regarding our AML/KYC practices, please contact our Compliance team at: info@payprime.in

We’re here to help. Learn how to raise a concern and how we ensure timely, fair resolution of customer grievances.

1. Purpose and Scope

At Azam Hitech Services Private Limited, we are committed to delivering exceptional service standards and ensuring a seamless experience for all our customers. We have instituted a structured grievance redressal mechanism to address and resolve any service-related concerns in a prompt and efficient manner. Our customer care team is available 24×7 to provide timely assistance. This policy outlines the escalation matrix to be followed in case of unresolved issues, ensuring that every concern is acknowledged and resolved within a defined timeframe.

This policy defines the process for raising complaints and outlines the escalation mechanism to ensure that all issues are resolved within a defined turnaround time.

2. Grievance Redressal Levels

Customer Care Team

For any service-related queries, complaints, or support requirements, please reach out to our Customer Care team.

Email: info@payprime.in

Response Time (TAT): Within 24 hours

3. Important Note for Regulatory Authorities and Partners

For expedited handling of sensitive or legal matters, we request that Regulatory Bodies, Law Enforcement Agencies, and Partner Service Providers directly contact our Nodal Officer.

Your cooperation ensures timely and effective resolution of such matters.